How to Build and Deliver Your Message




This is the First Edition of this publication. A Second Edition of this book is now available translated into German under ISBN 978-1-60491-988-2. Effective feedback, whether it’s meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person’s behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change


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